Returns & Exchanges
About Arianne will exchange or refund goods that has been shipped back within 5 days from reception -we will allow until 15 days in Christmas season-. All goods must be returned unused and in perfect conditions, considering the packaging part of the product. Shoes must be tried on a carpeted surface until you have decided to keep them.
Exchanges are based on stock availability, and sales items are non-refundable.
Clients are responsible for return/exchange shipping charges. The cost of the delivery will only be return in case we deem the goods to have been faulty before they were dispatched to you.
We will refund the full value of the goods within 30 days of receiving the items at our storehouse, and using the same method as the original payment. Please note that About Arianne will no refund international duties and taxes.
Clients must send an email to email@example.com together with the reason of the exchange or refund before sending back the item and tracking number once shipped.
Returns should be addressed to:
Carrer Pallars 84, 2º – 6ª
We are not responsible for damage or loss with occurs after the goods have been handed to the postal or courier service. In case you receive damaged goods let us know immediately. Please retain all relevant documentation so that we can make an insurance claim. If the package you receive is battered and you can not open it around the delivery person, please note the fact and make sure that you sign for it as “Damage package – goods not yet inspected”.
If you do not receive your order after delivery time please get in touch with us to firstname.lastname@example.org