Returns & Exchanges

About Arianne will exchange or refund goods within 5 days of reception. All goods must be returned unused and in perfect conditions, considering the packaging part of the product. Shoes must be tried on a carpeted surface until you have decided to keep them.

Exchanges are based on stock availability, and sales items are non-refundable.

Clients are responsible for return/exchange shipping charges. The cost of the delivery will only be return in case we deem the goods to have been faulty before they were dispatched to you.

We will refund the full value of the goods within 30 days of receiving the items at our storehouse, and using the same method as the original payment. Please note that About Arianne will no refund international duties and taxes.

Returns should be addressed to:

About Arianne
Carrer Pallars 84, 2º – 6ª
08018, Barcelona
Spain

Damage Goods

We are not responsible for damage or loss with occurs after the goods have been handed to the postal or courier service. In case you receive damaged goods let us know immediately. Please retain all relevant documentation so that we can make an insurance claim. If the package you receive is battered and you can not open it around the delivery person, please note the fact and make sure that you sign for it as “Damage package – goods not yet inspected”.

If you do not receive your order after delivery time please get in touch with us to service@aboutarianne.com